Contact & Reporting
The right place for every kind of question or concern.
General enquiries
For general questions about Authority House, use our Contact form. We reply within 3 business days.
Parent enquiries
For questions about your young person or a specific program, use our Parent Enquiry form. We reply within 2 business days.
Safeguarding concerns
If you have a concern about the safety or wellbeing of a child or young person, contact us directly through this page. You don't need to be certain before reaching out — we will listen and act. See our Safeguarding & Child Safety page for how concerns are handled.
Partnership & training enquiries
For churches, schools, community organisations and tertiary or training providers, use the relevant partnership form.
Privacy enquiries
For questions about your information, see our Privacy Policy or contact us.
Emergency guidance
If someone is in immediate danger, call emergency services on 000. Do not wait to contact us first.
Response time expectations
We acknowledge general and partnership enquiries within 3 business days, parent enquiries within 2 business days, and safeguarding concerns as a priority — usually the same business day. If you don't hear from us in that time, please reach out again.